To secure your event date, a non-refundable retainer of 50% is required at the time of booking. Dates are not reserved until both the signed agreement and retainer are received.

The remaining balance must be paid in full no later than 14 days prior to your event date.

Payment plans are available for qualifying bookings. Clients may make partial payments of $100 or more toward their remaining balance.

Failure to complete payment by the due date may result in cancellation of services without refund of the retainer.

Design consultations are required for all full-service décor clients.

Rental-only clients do not need a consultation appointment. Rental bookings may be completed directly through our online rental booking system.

Consultations are designed for clients seeking custom event design, styling, and planning assistance.

Consultation fees, if applicable, are non-refundable.

All rental equipment remains the property of Social Luxe Events.

Clients are responsible for all rented items from delivery/pickup until items are returned or retrieved by our team.

Any damaged, missing, stained, broken, or stolen items will be charged at replacement cost.

Rental inventory may not be altered, painted, glued, stapled, taped, or modified in any way.

Delivery, setup, and breakdown fees are calculated based on event location, venue accessibility, setup complexity, and event timing.

Clients must ensure venue access is available at the agreed-upon setup time.

Delays caused by venue restrictions, incomplete access, elevators, loading dock limitations, or client lateness may result in additional fees.

Only authorized team members from Social Luxe Events may install, relocate, or dismantle professional décor installations.

Once your retainer is received, our design process begins.

Clients receive customized design concepts, including 2D and/or 3D mockups when applicable.

Reasonable revisions are included until the final design is approved.

Once design approval is provided, major design changes may incur additional design fees.

All retainers are non-refundable.

If a client chooses to cancel, payments made beyond the retainer may be refunded at the discretion of Social Luxe Events, minus any materials already purchased or labor already completed.

Event dates may be rescheduled one time, based on availability, with at least 30 days' written notice.

Rescheduling requests made within 30 days of the event are not guaranteed.

Certain rentals may require a refundable security deposit.

Security deposits are returned within 3–7 business days after inventory inspection.

Deductions may be made for damages, excessive cleaning, late returns, or missing items.

For outdoor events, clients assume responsibility for weather-related risks.

Weather-related backup plans must be discussed in advance.

Social Luxe Events is not responsible for damage caused by wind, rain, extreme heat, or other environmental conditions after installation.

Unless otherwise requested in writing, Social Luxe Events reserves the right to photograph completed setups for portfolio, social media, website, and marketing purposes.

Client privacy will always be respected.

Business hours: Monday–Friday, 9:00 AM–6:00 PM CST.

Responses are typically provided within 24–48 business hours.

Messages received outside business hours, on weekends, or holidays may receive a delayed response.